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Service and Maintenance
40H Series Service Manual 6–7
TROUBLESHOOTING
This table summarizes the possible causes for certain lock problems.
For problems with the core and key, such as difficulty removing or
inserting the key or difficulty turning the key, see the Core and Key
Service Manual.
You notice… Possible causes include… You should…
Knobs or levers won’t turn. a. Spindle is not backed off. a. Unscrew the inside spindle
one full turn to allow the spindle
to turn freely.
b. Trim is out of alignment. b. Loosen the trim and realign it so
that the deadbolt does not bind.
Inside knob or lever does not remain
unlocked.
Handing is reversed. Change the handing (pg. 6-2).
Outside knob or lever won’t lock. Handing is reversed. Change the handing (pg. 6-2).
Outside knob or lever droops. Spindle has been twisted. Replace the spindle (pg. 5-16).
Key will not operate latch or
deadbolt.
a. Incorrect cam has been installed. a. Install cylinder with proper cam
(pg. 5-20).
b. Cam has fallen to an inverted
position.
b. Rotate the cam to the home
position with a mortise wrench
before installing the core.
Core will not install. Cam has fallen to an inverted
position.
Rotate the cam to the home position
with a mortise wrench before
installing the core.
Deadbolt will not or is difficult to
retract or extend.
Trim is out of alignment. Loosen the trim and realign it so that
the deadbolt does not bind.
Deadbolt on deadbolt-only function
will not extend.
Lock was ordered as an RD function. Check the part nomenclature and
ensure the RD function is needed for
the application.
Deadbolt on deadbolt-only function
will not retract.
Handing has been ordered
incorrectly.
Check to ensure the case and thumb
turn cylinder are the correct
handing for the door. If not, order
the correct case and thumb turn
cylinder.
Lock does not function properly. Universal case is incorrectly
configured.
Configure the case to the desired
function (pg. 6-5).
- CREDITS/COPYRIGHT 2
- CONTENTS 3
- INTRODUCING THE 40H LOCK 2–1 4
- LOCK FUNCTIONS 3–1 4
- MORTISE CASE PARTS 4–1 4
- TRIM PARTS 5–1 5
- SERVICE AND MAINTENANCE 6–1 6
- 40H Series Service Manual vii 7
- TRIM PARTS 10
- SERVICE AND MAINTENANCE 11
- 48H & 49H LOCKS 11
- GETTING STARTED 13
- 45H & 47H OVERVIEW 14
- Getting Started 15
- 40H Series Service Manual 1–3 15
- 45HW & 47HW OVERVIEW 16
- 40H Series Service Manual 1–5 17
- 48H & 49H OVERVIEW 18
- 40H Series Service Manual 1–7 19
- DOCUMENTATION PACKAGE 20
- TECHNICAL SUPPORT 20
- INTRODUCING THE 40H LOCK 21
- THE ADVANTAGE OF KITS 22
- WORKING WITH TRIM KITS 23
- Introducing the 40H Lock 24
- 2–4 40H Series Service Manual 24
- TRIM ONE SIDE LOCKS 25
- 2–6 40H Series Service Manual 26
- LOCK FUNCTIONS 27
- Lock Functions 28
- 3–2 40H Series Service Manual 28
- LOCK FUNCTION QUICK REFERENCE 29
- Single-keyed 31
- 3–6 40H Series Service Manual 32
- 40H Series Service Manual 3–7 33
- Double-keyed 34
- 40H Series Service Manual 3–9 35
- Deadlocked 36
- Non-keyed 37
- Electrified 40
- MORTISE CASE PARTS 43
- A FUNCTION CASE—OFFICE LOCK 44
- A function case 45
- 4–4 40H Series Service Manual 46
- AT, C, D, INL, R, W 47
- ZD, XR function 47
- LT FUNCTION CASE—PRIVACY LOCK 48
- LT function case 49
- N FUNCTION CASE—PASSAGE LOCK 50
- N function case 51
- NX FUNCTION CASE—EXIT LOCK 52
- NX function case 53
- FUNCTION CASE—HOLDBACK LOCK 54
- CHB, RHB function 55
- AB FUNCTION CASE—OFFICE LOCK 56
- AB function case 57
- B FUNCTION CASE—ENTRANCE LOCK 58
- B function case 59
- FUNCTION CASE—ENTRANCE LOCK 60
- FUNCTION CASE—STOREROOM LOCK 60
- BA, S function case 61
- BW function case 63
- UNCTION CASE—ENTRANCE LOCK 64
- G, B5, B7, function 65
- H FUNCTION CASE—HOTEL LOCK 66
- HJ FUNCTION CASE—HOTEL LOCK 66
- H, HJ, TD function 67
- FUNCTION CASE—INTRUDER LOCK 68
- FUNCTION CASE—DORMITORY LOCK 68
- IND, T case 69
- L FUNCTION CASE—PRIVACY LOCK 70
- L function case 71
- LB FUNCTION CASE—PRIVACY LOCK 72
- LB function case 73
- TA function case 75
- AD FUNCTION CASE—DEADLOCK 76
- WD FUNCTION CASE—DEADLOCK 76
- YD FUNCTION CASE—DEADLOCK 76
- AD, WD, YD function 77
- RD function case 79
- DEL function case 81
- DEU function case 83
- WEL function case 85
- WEU function case 87
- NXEL function case 89
- NXEU function case 91
- TDEL function case 93
- TDEU function case 95
- TWEL function case 97
- TWEU function case 99
- Mortise Case Parts 100
- LEL function case 101
- LEU function case 103
- CASE ONLY LOCKS 104
- 45HCA – R – 626 – RH – 104
- 45HWCA – DEL – 626 – RH – 105
- Case only 106
- OUTSIDE TRIM KITS 108
- Available door thicknesses 109
- Qty. per kit 109
- Trim Parts 110
- 5–4 40H Series Service Manual 110
- 40H Series Service Manual 5–5 111
- INSIDE TRIM KITS 112
- 114
- 40H Series Service Manual 5–9 115
- STRIKE PACKAGES 116
- 40HST – 1 – 626 – 116
- Item Description 1 4 5 117
- LEVER SETS 118
- 40HLS – 14 – 626 – 118
- Part number 120
- FACEPLATE KITS 121
- 40HFP – 3 – 626 – 121
- REPLACEMENT SPINDLES 122
- 40HRS – 2 – 122
- Replacement 123
- SCREW KITS 124
- 40HSK – 1 – 626 – 124
- CYLINDERS AND CAMS 126
- Cylinders by door 127
- Cylinder ring 127
- Figure 5.25 Cylinder rings 128
- Figure 5.26 Cylinder cams 128
- ESCUTCHEON ASSEMBLIES 129
- J trim inside 130
- M & N trim outside 131
- M & N trim inside 132
- ROSES AND ROSE RINGS 133
- DUMMY TRIM 133
- VISUAL INDICATOR TRIM 134
- SERVICE EQUIPMENT 135
- DRIVER BITS 136
- CHANGING THE HAND 140
- Function Hub toggle position 141
- Service and Maintenance 142
- 6–4 40H Series Service Manual 142
- Changing the 143
- UNR cases 143
- TROUBLESHOOTING 145
- 6–8 40H Series Service Manual 146
- FUNCTION DESCRIPTIONS 148
- K, L, M function 149
- 48H & 49H Locks 150
- 7–4 40H Series Service Manual 150
- Figure 7.3 R function case 150
- 48H TRIM PARTS 151
- 7–6 40H Series Service Manual 152
- STRIKES AND STRIKE BOXES 153
- GLOSSARY 155
- Glossary 158
- A–4 40H Series Service Manual 158
- INSTALLATION INSTRUCTIONS 159
- Installation Instructions 160
- B–2 40H Series Service Manual 160
- Installation Instructions for 161
- 45H & 47H Mortise Locks 161
- 2 Align templates 162
- BEST ACCESS SYSTEMS 163
- 8 Install mortise case 164
- Installing the trim 165
- Finishing the installation 171
- 18 Install cores 172
- 19 Check operation 172
- 1 Identify holes 174
- Center punch and drill holes 175
- 8 Install door status switch 177
- 11 Install mortise case 179
- 22 Install cores 187
- 23 Install lock power supply 188
- 24 Make sensor connections 188
- 25 Check operation 188
- 1 Mark centerlines 189
- 2 Mark drill points 189
- 3 Install strike 189
- 7 Install core 190
- 4 Mortise and drill holes 190
- 5 Install mortise case 190
- 6 Install trim 190
- Numerics 191
- C-2 40H Series Service Manual 192
- 40H Series Service Manual C-3 193
- C-4 40H Series Service Manual 194
- 40H Series Service Manual C-5 195
- C-6 40H Series Service Manual 196
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